Refund policy

Return & Refund Policy

At SipThermo, we want you to feel confident with every purchase.

If you are not completely satisfied with your order, you may request a return or refund under the following conditions:

Return Eligibility

• Items must be returned within 30 days of delivery.
• Products must be unused, undamaged, and in their original packaging.
• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

• Items showing signs of use, wear, or damage caused by misuse.
• Products returned after the 30-day return window.

Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be issued to the original payment method within 5–10 business days.
• Shipping fees are non-refundable unless the return is due to a defect or error on our part.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue so we can assist you promptly.

For return requests, please contact us at support@SipThermo.store before sending any items back.